Privacy Policy - Mr Misty Ltd - The Window Doctor

This sets out information practices at Mr Misty Ltd - The Window Doctor Double Glazing Repair & Replacement, with the choices availale to you about the way your information is collected and used.

The Terms and Conditions of using this website are as follows:

Definition of terms

'Mr Misty Ltd' will be referred to as ‘We’ or ‘Us’ within this information.
Any users of the website and any parties making enquiries by email, telephone or post are referred to as ‘You’ or ‘Your’.

Use of / access to this website is subject to acceptance of these Terms and Conditions. If you do not agree to these conditions, you should stop using the site at once.

Information - Accuracy

Reasonable effort is made for our site information to be accurate and up-to-date. This is done in good faith and we do not accept any liability for error or omission with regards to site content.

Our privacy statement only applies to our own websites.

Even where there is a hypertext link from this site, we do not accept responsibility for the content of any third party site. For third party websites, please refer to their own privacy statements.


We shall not be liable for any damages arising in contract, tort, or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Legal Jurisdiction

These Terms and Conditions are governed by English law.

Information we may collect

Like most other websites, we collect and use the data contained in server log files. The Mr Misty website does not require membership at present. The information in the server log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site (such as Internet Explorer or Chrome), the time you visited our site and which pages you visited throughout our site. This information is not linked to any information that is personally identifiable.

We also use third-party analytical data gathering tools for the purposes of aggregate visitor traffic information which may set a cookie on your computer. The data collected by these third-party services may include information such as your IP address, type of web-browser, and computer operating system. The third party data gathering tool we use is Google Analytics for more information visit see Google’s privacy policy»


How we use cookies below outlines the small number of text cookies which are used to enhance the functionality of the Mr Misty website.

How information is used

We will analyse the information gathered to help us understand how well the website is performing.

Data security

This website uses reasonable security procedures to maintain confidentiality of the information you provide.However,the internet is an open public facility and no security measures are guaranteed. 

Information collected via online / electronic enquiry:

If you contact us with an enquiry electronically, we may collect and hold electronically contact information including name, telephone number and your email address.

We will use this information to:

  • provide the requested service(s)
  • monitor and improve the quality of our service
  • profile and understand our customer base

It is our policy not to share with or sell your information on to third parties. However, we may need to pass on some or all of the data collected to our UK-based service providers (eg banks, consultants or mailing houses) to enable us to provide the requested service. These third parties do not use your information other than as necessary to provide the requested service. We will also comply with requests for information from government agencies (UK or overseas) for law enforcement and compliance purposes. It may on occasion be appropriate to release this information to identify, contact or bring legal action against a person who may be causing injury or interference with another person’s rights or property.

Links to other websites

The Mr Misty website may contain links to other websites of interest.

Once you have used these links to leave our site, you should note that we do not have any control over that other website.

Mr Misty cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please exercise caution and look at the privacy statement applicable to the website in question.

Data Subject Access Request

You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. We aim to respond to you within 31 days from the receipt of the request.

How to contact us

This privacy policy does not create any legal or contractual rights on your behalf. Should you have any questions or concerns about our privacy policy please contact us

Copyright Notice

Unless otherwise stated, the copyright and any other rights in all material on this site are owned by Mr Misty Ltd unless otherwise stated. 

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Cookies on this web site

By using this web site you are giving your consent to the use of cookies created by this web site.

Further information is provided below.

What are cookies?

Taken from

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their web sites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain web sites.

Cookies are created when a user's browser loads a particular web site. The web site sends information to the browser which then creates a text file. Every time the user goes back to the same web site, the browser retrieves and sends this file to the web site's server. Computer Cookies are created not just by the web site the user is browsing but also by other web sites that run ads, widgets, or other elements on the page being loaded. These cookies regulate how the ads appear or how the widgets and other elements function on the page.

What cookies do we use?

We use the following essential and performance based cookies on our web site:

Video cookies

These cookies may be created if you watch our web Presenters video or homepage video.
For more information on these cookies, please visit:

Google Analytics

Google Analytics give us statistical information about visits to our web site. We use this information to make improvements to our web site by analysing this information. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Further information can be found by clicking here


Cookie management

Cookies can be enabled or disabled in your web browser. For further details please visit or the help menu in your browser.

Further reading

Some useful information can be found on the following web sites:

Photography Credits

At Mr Misty Ltd we try to use as many images taken of our own installations as possible and thank our team for their diligence in collecting these records of our ongoing work. We thank our wide range of suppliers for their kind support through any photos, illustrations and marketing materials supplied either directly or through their online presence. Photos of the team in action featured on this website are credited to Xtrahead

Product information on this website

At Mr Misty we are always extending our quality services and the products we use. It is our aim to keep information included in this website as up to date as possible. Our innovative suppliers are always updating their products and specifications however. Although these revisions come to our attention to share with our customers face to face, on occasion they may take a little longer to be included in our web presentations.

We thank our customers for their understanding on this matter.

Please give us a call if you have any queries, the Mr Misty team are here to help with any double glazing repair / replacement and secondary glazing queries.  

  • No part of this site may be reproduced or stored in any other website without prior written consent of Mr Misty.
  • Use of documents and related images on this site is for information and/or personal, non-commercial use only.
  • Copies of these pages saved on any storage medium may only be used for viewing purposes or to print extracts for personal, non-commercial use.
  • The Mr Misty copyright notice must appear in all copies.
  • Documents or related images and materials on this site are not to be modified.